That’s right, I heart AT&T U-Verse. It took a few days, and a lot of phone calls, but I can finally say that I love it and that I’m happy that I switched from Time Warner Cable.
The problem was that for some reason I was set up on a 1 HD / 3 SD profile (that’s 1 high definition and 3 standard definition profile). I don’t know why. I’m not sure what the reason was. But you can bet that I raised a lot of hell until the situation was fixed. Go on, shake your head, you know I made AT&T’s life miserable until my profile was 2 HD/ 2 SD.
I called on Monday while I was crying over Phoebe dying and my husband was all: IS THIS REALLY THAT IMPORTANT TO YOU? And I was all: RIGHT NOW IT’S THE MOST IMPORTANT THING TO ME. AT&T told me that I was too far from the main box in my neighborhood to get the 2 HD channels at once.
I called on Tuesday and was told that by the time I got home from work the problem would be resolved, all I had to do was reboot the U-Verse box.
I called on Wednesday and was told that if I downgraded my internet speed then maybe I’d be able to upgrade the high definition streaming. I have no idea if that worked or not because the AT&T agent never called me back on Wednesday morning like she said she was going to.
I called on Thursday morning and the agent said that while he was sure I could get 2 HD streaming, he doubted that the reception would be good enough. This is when I got pissed off and the next thing I knew there was a repair technician calling to see if I could meet her at my house so she could check all of my wiring and signal strength. Oh yeah, I was home in 15 minutes flat to let her in. It turns out that my wiring was excellent and my signal strength was impressive (of course it was). She called her manager and then it was a done deal. I would have 2 HD within hours or I could call the repair tech’s mobile phone and she’d come over and take care of it.
And someone in the billing department gave me a $50 credit on next month’s bill.
If I couldn’t have gotten 2 HD channels I would have definitely gone back to Time Warner Cable — sure I could watch TV in standard definition, but on an HD TV why would I want to?